What Our Raving Fans Have To Say!
The Importance of Customer Reviews to Alure
I’m sure you realize how important opinions and reviews from like-minded people can be when making important buying decisions, especially regarding something as intimate as your home. That’s why I was wondering if you would take a few moments and share your Alure experience with friends, family, and others to help them make a well-informed decision when it comes to remodeling their home. Your feedback is not only important to us, but can be just as valuable to others in the community as well. We appreciate your honest feedback, as it will continue to ensure we are focused on always improving as we strive to create Raving Fans.
Thank You, Sal Ferro. President/CEO – Alure Home Improvements
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We recently had our 2nd bathroom done and the transformation is amazing! We were limited to what we could do with the footprint of our small bathroom and Greg Griffin came through with a design that really maximized the space! Our project manager Joe Russo was great! He and his crews were so professional and courteous. Jennifer in the office was very courteous and responsive with even the smallest questions I had. I can't thank you all enough for our beautiful new bathroom!!
We had our kitchen and bathroom redone about a month ago and we cannot say enough about how happy we are on how the work turned out. From the minute we sat down with Gregory Griffin to the end it was a wonderful experience. Emilio our service project manager was wonderful. The professionalism in all the workers was way beyond our exception. Everyone was very courteous helpful and understanding. We will definitely recommend Alure to our friends family and neighbors.
My mom in NY had new windows installed and I managed the project from AZ. Tim Olsen and Jeff Surdi were the best in keeping me informed every step. The guys that came out to do the install, were super nice to my mom. One of them even came back the next day to make sure she understood how to operate the new windows. Highly recommend them. Superior customer service.
Tim Olsen the project manager and Jeff sales consultant did an unbelievable job. Customer service , product and finish spectacular. Tim and Jeff thank you!!!
For years I was trying to figure out how to add curb appeal to my Pennsylvania style all wood home. In one afternoon, with the help of the Alure staff and their computer generated software, their design stood out beautifully! From start to finish, they helped me every step of the way. Their staff and contractors were always on time, experienced, and neat. Frank Stehlik Alure's project manager saw to a smooth on time project. When I had a question I would text him and would receive a response very quickly. I have had people stop by from the neighborhood to tell me how beautiful the house turned out. I could not be more proud. I highly recommend Alure for all your remodeling needs.
We had a wonderful experience with Alure! From the minute we met Christina Piekut we knew we were in good hands. Alure's work crews were diligent, polite and outstanding. Mike, our project manager, was professional and always available to answer all our questions.
Overall, we were extremely pleased with how Alure turned our master bathroom and kitchen into rooms that are aesthetically appealing yet extremely functional.
We hired Alure to renovate a bathroom. I love working with the team because they are prompt, communicated with me, and did beautiful work. Liz Clemens worked on design, Mark Donnelly is a project manager who felt like he sas my partner, and while the whole team was great, a special shoutout to Eric the installer. Even other non-Alure vendors have been commenting on the beauty and quality of the job.
We are so pleased that we chose Alure Home Improvements for our home renovations. We waited a long time to redo 3 bathroom, 2 kitchens, windows, floors and doors. The one stop shopping was both convenient, stress free and appreciated. Elizabeth Clemens was our design coordinator. She had a very good eye for design and color coordination. She helped us select without using any heavy sales pitch. Liz was creative, patient and really listened to what we needed. Matt Donofrio was our project manager. He was patient, very professional and knowledgeable. He listened carefully to our many questions and concerns. He made us feel secure and confident. He was always available to take our calls and explain what was going to be done next. These 2 professionals Liz and Matt made all the difference for us as the work was being completed. They are both a tremendous asset to the Allure organization. Thank you so much for letting our dream house come true. Steve & Robin.
We had a great experience with Alure. From the moment we walked in to the showroom and were greeted by the receptionist, we felt like we were valued customers. We immediately clicked with our salesperson Greg Griffin who happened to be walking by at the moment and set up an in-home appointment for the following week.
Greg arrived on time and with all the tools for the meeting, including samples of product that we could touch and imagine in our home. Greg stayed with us for four hours and by the end of the meeting, we had a price, a computerized rough of our new kitchen and a financing agreement.
In short order, several members of the Alure team called and introduced themselves including Justin Bouchard, our project manager. Justin was outstanding. He was always professional and returned our calls in a very timely manner. Any question or request we had was met and we could not recommend him any higher.
We had a few bumps along the way including permit issues with our town, however they were resolved fairly quickly and we were back on track in a reasonable time. Both Justin and Greg were constantly in contact with us throughout and kept us apprised of developments in the project.
The professionalism of the tradespeople was outstanding. We were exceptionally impressed with the Tim “the Tile Guy” and Ozzy “the Floor Wizard” (our nicknames for them). Their work was absolutely impeccable.
All in all, we were very pleased with Alure and we have the most beautiful kitchen to enjoy for many years to come.
Our Siding project started on a high note, hit a very bumpy middle, and ended beautifully. Let me say that when we hit the bumpy part, I contacted Mr. Frank Stehlik, Director of Projects. He intervened, removed the ineffective project manager, took over the project himself and assigned a new crew. The outcome is amazing, more than amazing really. I keep looking at the outside of the house thinking "I can't believe how beautiful my house looks!". First let me say that during that bumpy part I told Frank I wanted my money back and would hire someone else. He assured me that customer satisfaction is his priority and I admit to being skeptical. But he took the time to meet with us personally, bringing the new crew manager, and went over the project again from top to bottom. In fact he made suggestions, improvements that the original Proj Mgr didn't offer. Frank proved that he stood behind his word and the company's promise to its customers.
As for the crew, Steve, Odysseus, Louis and crew were efficient, skilled and mindful of our property and pets. They are here now for the 5th day and nearly done. They work a very long day and they work hard. The work is beautiful, I can't say it enough. We are absolutely thrilled, as are my neighbors, family and friends. My husband and I are so very pleased, I would recommend Alure again and consider them for any future projects I have in mind.