What Our Raving Fans Have To Say!
The Importance of Customer Reviews to Alure
I’m sure you realize how important opinions and reviews from like-minded people can be when making important buying decisions, especially regarding something as intimate as your home. That’s why I was wondering if you would take a few moments and share your Alure experience with friends, family, and others to help them make a well-informed decision when it comes to remodeling their home. Your feedback is not only important to us, but can be just as valuable to others in the community as well. We appreciate your honest feedback, as it will continue to ensure we are focused on always improving as we strive to create Raving Fans.
Thank You, Sal Ferro. President/CEO – Alure Home Improvements
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My wife and I chose Alure to re-side our home because of their reputation for excellence...we were not disappointed! From the welcoming meeting we had at their headquarters with Bob S. and Omar, to the communication that later took place with Jason ( Proj mgr)to the terrific work done by Jorge ( foreman) and his very talented crew ( Donaldo especially)...our dream and vision became a beautiful reality. Jorge's attention to detail was impressive throughout. What also impressed us was that like most construction projects, issues come up along the way...well, they weren't issues for long...hat's off to The entire Alure team...we will surely call upon them when the opportunity presents itself down the road...
Let me start by saying that my wife and I waited 11 years to get our main bathroom done over so we knew the old bathroom had to go down to the studs. We got 6 quotes from bathroom contractors and Alure came in down the middle of the prices. They had great reviews so we went with them. To my surprise it was the best move we could make. Starting right from the Demo crew who taped up plastic through the whole house from the ceiling down and covered all the floors. They even covered my steps and walkway leading to the street. I was also getting an electrical upgrade for the house which was scheduled by Alure. The Electrician Matt was great and really knows his stuff. I was so pleased with him. Then we met our Installer Eric who was so talented and professional we felt like we won the lottery with this guy. He left nothing undone. He worked everyday hard from 8am till 4pm without taking any breaks. He always showed us and kept us informed what he was doing next and before he sealed or closed anything, he asked us if we liked the way it looked etc before he completed the step. When the job was finished it was beyond expectation. If I had any complaint which wasn't major it would be the saleman tells you the job is a 5 day job from Tues to Saturday. Realistically it is a 2 week job so be prepared. I also had an issue when I ordered my Tile and Bullnose, 2 weeks before the job the salesman told me my bullnose was out of stock and I would get an upgrade to use schluters instead. Schluters are not an upgrade, much cheaper. I wish the salesman would have offered us another tile or something compateble to the bullnose. I did complain and Alure made good with a monetary credit back, so no harm done. It did not affect our love for the job or defer us from ever using them again. Top Notch company who will give you a great job and stand by anything they do. Nothing is ever perfect but I feel like we won the lottery using Alure
My husband and I recently decided to reside the front of our home. The façade had become tired and worn looking.
With a fair amount of trepidation, I began to search for contractors in our area. I was searching for a company that had a history of positive reviews. In my search I found Alure Home Improvements.
From the moment I called their office I was met with a warm greeting and a knowledgeable receptionist who connected me with Omar, one of the sales and design staff personnel. Within a day or two Omar visited our home, took pictures and provided us with computer generated options from which to select the new front design of our house.
Once we selected the right design option, the project manager—Tim—visited and gave us an overview of the logistics involved in the residing process. He outlined a timeline for us from the purchases of the materials to the various teams of skilled workmen who would be completing the job.
The re-facing of the front of our home proceeded like clockwork. From the siding installers, Sal and Yunas, to the gutter installer, Mustafa, to the final trim detailer, Nielson, the project was completed efficiently, professionally, and beautifully.
We love the look of our new home. Thank you, Alure!
By Suzanne and Jim Gregory June 14, 2021
Some years ago I had Alure remodel my bathroom which was from the late 1940's. They did a great job then and recently I decided to change the bath to a full shower for easier and safer access. I contacted Billy Cohen who was my representative previously and he responded immediately, We met to discuss the project and go over details. After the date was set, I had to put off the project for several weeks and I very glad that Alure was able to accommodate my needs. Once the project started we were very impressed with Greg who worked very hard, with great attention to detail, and answered all of my questions. So compliments to Alure for great service, great people (Billy, Greg, Justine) and will definitely give them a call if we need to do another project in the future.
We recently had our roof,siding and windows replaced by Alure and we have to say it has been an amazing experience! Our house is beautiful and truly everything we envisioned it to be. From our first encounter with Bob Sansivero, the nicest , most pleasant, welcoming salesperson we have ever encountered. He listened to our wishes and showed us products that matched our budget and design needs. The roofing crew spearheaded by Cynthia were extremely professional, neat and fast! THe roof was off and replaced within 3 hours! For the siding and windows, Tim Olsen was our project manager. He was easily accessable, answered our questions and kept to the established time line. He was always courteous and professional and in charge of a super team of workers. Jorge and his crew worked tiredlessly every second they were on our property. They cleaned up daily. They were courteous and respectful to us and to our property.The entire project took about a week and we couldnt ask for anything better! Our home looks brand new and we love it!
We used Alure for our upstairs bathroom about 10 years ago and were very happy with the work. Several years later, we had a problem with the tiles around the shower. It turned out the adhesive had dried up and the tiles were falling off. Alure came in and replaced all of the tiles at no cost to us. Good business practice.
We just had Alure completely renovate our basement and are extremely happy with our beautiful new basement. We would definitely recommend Alure for any home improvement work you may have.
I had a wonderful experience with Alure for my bathroom renovation. Greg Griffin was very knowledgeable and accessible throughout the entire process. He is very thorough and has wonderful design suggestions. The installer was on time very day and did beautiful tile work. Mike Kelly managed the project and he went above and beyond repeatedly to ensure I was comfortable and that the project was completed perfectly and on time. I’ll be working with Alure again for my kitchen remodel, can’t wait!!
We just wanted to thank Billy Coen for his professionalism, patience, and design expertise in helping take us thru the process of renovating our master bathroom. He took the time to meet with us on various occasions, whether at home or in the showroom, to walk us thru all the necessary details and provide us with his insight and experience to guide us along the way. For reasons outside of his control, we could not move forward with the project, but we are sure he would have continued with his outstanding service if we had.
We just finished a project with Alure creating living space in our basement - great timing of course! but we couldnt be happier with the outcome - the crew were fabulous - Santos and Justino - amazing carpentry and finish work! and our project manager Frank Stehlik was there supporting all the way and dealt with any issues that arose (and they always do in any construction) in a timely and effective manner. I strongly recommend giving Alure a change to quote your basement project.
We are absolutely thrilled with our newly renovated master bathroom. Our designer Billy was amazing. He helped us choose the perfect fixtures and tile and everything was done in the comfort of our home. There was no running around and everyone who worked on the job was professional and easy to work with. We can’t wait to use Alure again soon to renovate our kitchen.