What Our Raving Fans Have To Say!
The Importance of Customer Reviews to Alure
I’m sure you realize how important opinions and reviews from like-minded people can be when making important buying decisions, especially regarding something as intimate as your home. That’s why I was wondering if you would take a few moments and share your Alure experience with friends, family, and others to help them make a well-informed decision when it comes to remodeling their home. Your feedback is not only important to us, but can be just as valuable to others in the community as well. We appreciate your honest feedback, as it will continue to ensure we are focused on always improving as we strive to create Raving Fans.
Thank You, Sal Ferro. President/CEO – Alure Home Improvements
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We hired Alure to renovate a bathroom. I love working with the team because they are prompt, communicated with me, and did beautiful work. Liz Clemens worked on design, Mark Donnelly is a project manager who felt like he sas my partner, and while the whole team was great, a special shoutout to Eric the installer. Even other non-Alure vendors have been commenting on the beauty and quality of the job.
We are so pleased that we chose Alure Home Improvements for our home renovations. We waited a long time to redo 3 bathroom, 2 kitchens, windows, floors and doors. The one stop shopping was both convenient, stress free and appreciated. Elizabeth Clemens was our design coordinator. She had a very good eye for design and color coordination. She helped us select without using any heavy sales pitch. Liz was creative, patient and really listened to what we needed. Matt Donofrio was our project manager. He was patient, very professional and knowledgeable. He listened carefully to our many questions and concerns. He made us feel secure and confident. He was always available to take our calls and explain what was going to be done next. These 2 professionals Liz and Matt made all the difference for us as the work was being completed. They are both a tremendous asset to the Allure organization. Thank you so much for letting our dream house come true. Steve & Robin.
We had a great experience with Alure. From the moment we walked in to the showroom and were greeted by the receptionist, we felt like we were valued customers. We immediately clicked with our salesperson Greg Griffin who happened to be walking by at the moment and set up an in-home appointment for the following week.
Greg arrived on time and with all the tools for the meeting, including samples of product that we could touch and imagine in our home. Greg stayed with us for four hours and by the end of the meeting, we had a price, a computerized rough of our new kitchen and a financing agreement.
In short order, several members of the Alure team called and introduced themselves including Justin Bouchard, our project manager. Justin was outstanding. He was always professional and returned our calls in a very timely manner. Any question or request we had was met and we could not recommend him any higher.
We had a few bumps along the way including permit issues with our town, however they were resolved fairly quickly and we were back on track in a reasonable time. Both Justin and Greg were constantly in contact with us throughout and kept us apprised of developments in the project.
The professionalism of the tradespeople was outstanding. We were exceptionally impressed with the Tim “the Tile Guy” and Ozzy “the Floor Wizard” (our nicknames for them). Their work was absolutely impeccable.
All in all, we were very pleased with Alure and we have the most beautiful kitchen to enjoy for many years to come.
Our Siding project started on a high note, hit a very bumpy middle, and ended beautifully. Let me say that when we hit the bumpy part, I contacted Mr. Frank Stehlik, Director of Projects. He intervened, removed the ineffective project manager, took over the project himself and assigned a new crew. The outcome is amazing, more than amazing really. I keep looking at the outside of the house thinking "I can't believe how beautiful my house looks!". First let me say that during that bumpy part I told Frank I wanted my money back and would hire someone else. He assured me that customer satisfaction is his priority and I admit to being skeptical. But he took the time to meet with us personally, bringing the new crew manager, and went over the project again from top to bottom. In fact he made suggestions, improvements that the original Proj Mgr didn't offer. Frank proved that he stood behind his word and the company's promise to its customers.
As for the crew, Steve, Odysseus, Louis and crew were efficient, skilled and mindful of our property and pets. They are here now for the 5th day and nearly done. They work a very long day and they work hard. The work is beautiful, I can't say it enough. We are absolutely thrilled, as are my neighbors, family and friends. My husband and I are so very pleased, I would recommend Alure again and consider them for any future projects I have in mind.
Allure was contracted by our HOA to remove and replace all the roofs throughout our development. They were very professional, efficient, respectful of our property and very clean. There was always a foreman on site supervising and answering any questions we asked. We also replaced our three skylights and they did a fantastic job. I would also like to thank Eric Clemente for following up on the work and also answering my questions, sometimes one too many! Great job gentleman.....
We chose Alure to totally renovate our new kitchen because of their excellent reputation, we were certainly not disappointed at all, They did an amazing job.
I just had my kitchen completed a week ago, and we are so happy with the job Alure did. It all started with
my designer Liz Clemens, she listened to everything I wanted to achieve, maximizing my storage and larger
Refrigerator, She accomplished that and more. Liz came up with an amazing design and excellent
functionality. I also was extremely happy with my project manager Mike Kelly and how he kept us informed
of the whole process and the scheduling. He came by everyday to ensure the renovation was proceeding perfectly. I was very
lucky to have Mike Kelly oversee the entire project, his diligence was remarkable. I would also like to give kudos to Mike my floor,
backsplash, and cabinet installer his expertise and his joy of doing a wonderful job was so evident,
he made my new kitchen a reality. I highly recommend Alure if you want the best.
In May we had our bathroom remodeled. We choose Alure because we only have one bathroom and wanted it done as fast as possible. Greg helped us with the planning and we got a beautiful bathroom in 4.5 days. Emilio was our foreman. Andrejz was our one man work crew and craftsman. The job was started on Monday and Wednesday l had a toilet. Friday afternoon the job was complete. I still can’t believe it’s ours!
I used Alure to renovate my main bathroom. I chose Alure because I wanted to use a company that would stand behind their work.....and complete the job in a timely manner. The bathroom was done in just 5 days...as advertised. The staff that I worked with was great (Billy Coen, Joe Russo, Pablo and Froylan). I did have some issues with the renovation (i.e. they punctured holes in an adjoining bedroom wall, my front brick steps were stained from the plaster, wrong tub grout used) but Alure came through and fixed all of these issues. The bathroom looks great! My kitchen renovation is next....and I would definitely consider using Alure for this project.
I'd like to thank Alure for installing my new kitchen. The results were beyond my expectations. The process from Chris Ann helping me design and pick out cabinets, tiles and flooring really helped. Matt the Production Supervisor was always in contact updating me on what to expect. The project did take longer than I expected but the results were amazing. Thank you Alure for getting me my dream kitchen.
Had Alure come to put in a replacement window ordered from another company-twice they sent a window that wasn’t exactly the right size. Tony from Alure came and seeing my frustration about again getting the wrong size, then proceeded to file down the glass working diligently until it was filed down enough to make it fit correctly. Jen who set up the appointments was very courteous and efficient and checked on how the job was done. Thank you both for solving our problem!