What Our Raving Fans Have To Say!
The Importance of Customer Reviews to Alure
I’m sure you realize how important opinions and reviews from like-minded people can be when making important buying decisions, especially regarding something as intimate as your home. That’s why I was wondering if you would take a few moments and share your Alure experience with friends, family, and others to help them make a well-informed decision when it comes to remodeling their home. Your feedback is not only important to us, but can be just as valuable to others in the community as well. We appreciate your honest feedback, as it will continue to ensure we are focused on always improving as we strive to create Raving Fans.
Thank You, Sal Ferro. President/CEO – Alure Home Improvements
Submit your review
A couple of years ago we had Alure do a bathroom remodel. The work was spectacular, done on time and they were very neat and clean. Less than a year later we noticed that the grout between our beautiful white tiles was turning an orange-brown in spots. We called them and they sent someone over to check. Although the repairman said it was not an application issue, but a bad batch of grout he agreed to schedule a day to fix the issue. Soon thereafter a repairman came and spent the better part of a day removing and regrouting the tiles - not an easy job. It has been about a year and the grout is still a beautiful white between the beautiful wall tiles that were installed. Alure not only does timely quality work, but stands behind their work. They did not once try to say that it was something we did or try to get out of fixing the problem. Great Company and Outstanding Customer service.
I can not thank Allure enough for the superior job they did. Professional, knowledgeable, always available if you had any questions, deadlines met. Starting with Omar, he was fantastic with any questions we had, created 3D models of what our siding would look like. He was extremely knowledgeable and informative. The variety of choices for color, style and design.
Our project manager, Jason, was perfection. Materials arrived on schedule and the job complete ahead of schedule. Jason did a preliminary walk through around our house detailing every aspect down to the smallest detail. We were always a call/text away for anything that might have popped up. Jason’s crew were respectful to the property and cleaned up everyday.
If you want your project done right without any headaches I highly recommend Allure, especially with Omar and Jason.
We cannot say enough good things about Allure, we plan to call them in the future about our kitchen.
I would just like to pass on a very favorable roof project experience I had with the Alure oversight personnel that just took place on a roof replacement project at the Hamlet in Plainview. The two people that I had contact with Michelle LeClerc and Frank were completely professional. They dedicated themselves to servicing the community in overseeing the project. They answered questions and addressed
any issues I and others had. The whole oversight crew were congenial and took their work very seriously. Of course only time will tell on the effectiveness of the work done.
The Condo is composed of 166 units so a lot was going on. But Michelle and Frank were extremely effective on always being available to address any questions quickly and effectively. Alure is being served well from what I observed in the effective oversight of this roof project. No questions that I had went unanswered. Michelle was at the roof project at all times. She followed up any work that was done.
Michelle and Frank and the oversight crew reflect a positive image for Alure. Thank You Michelle,Frank and all the oversight crew. Steve B. Condo owner.
My wife and I chose Alure to re-side our home because of their reputation for excellence...we were not disappointed! From the welcoming meeting we had at their headquarters with Bob S. and Omar, to the communication that later took place with Jason ( Proj mgr)to the terrific work done by Jorge ( foreman) and his very talented crew ( Donaldo especially)...our dream and vision became a beautiful reality. Jorge's attention to detail was impressive throughout. What also impressed us was that like most construction projects, issues come up along the way...well, they weren't issues for long...hat's off to The entire Alure team...we will surely call upon them when the opportunity presents itself down the road...
Let me start by saying that my wife and I waited 11 years to get our main bathroom done over so we knew the old bathroom had to go down to the studs. We got 6 quotes from bathroom contractors and Alure came in down the middle of the prices. They had great reviews so we went with them. To my surprise it was the best move we could make. Starting right from the Demo crew who taped up plastic through the whole house from the ceiling down and covered all the floors. They even covered my steps and walkway leading to the street. I was also getting an electrical upgrade for the house which was scheduled by Alure. The Electrician Matt was great and really knows his stuff. I was so pleased with him. Then we met our Installer Eric who was so talented and professional we felt like we won the lottery with this guy. He left nothing undone. He worked everyday hard from 8am till 4pm without taking any breaks. He always showed us and kept us informed what he was doing next and before he sealed or closed anything, he asked us if we liked the way it looked etc before he completed the step. When the job was finished it was beyond expectation. If I had any complaint which wasn't major it would be the saleman tells you the job is a 5 day job from Tues to Saturday. Realistically it is a 2 week job so be prepared. I also had an issue when I ordered my Tile and Bullnose, 2 weeks before the job the salesman told me my bullnose was out of stock and I would get an upgrade to use schluters instead. Schluters are not an upgrade, much cheaper. I wish the salesman would have offered us another tile or something compateble to the bullnose. I did complain and Alure made good with a monetary credit back, so no harm done. It did not affect our love for the job or defer us from ever using them again. Top Notch company who will give you a great job and stand by anything they do. Nothing is ever perfect but I feel like we won the lottery using Alure
My husband and I recently decided to reside the front of our home. The façade had become tired and worn looking.
With a fair amount of trepidation, I began to search for contractors in our area. I was searching for a company that had a history of positive reviews. In my search I found Alure Home Improvements.
From the moment I called their office I was met with a warm greeting and a knowledgeable receptionist who connected me with Omar, one of the sales and design staff personnel. Within a day or two Omar visited our home, took pictures and provided us with computer generated options from which to select the new front design of our house.
Once we selected the right design option, the project manager—Tim—visited and gave us an overview of the logistics involved in the residing process. He outlined a timeline for us from the purchases of the materials to the various teams of skilled workmen who would be completing the job.
The re-facing of the front of our home proceeded like clockwork. From the siding installers, Sal and Yunas, to the gutter installer, Mustafa, to the final trim detailer, Nielson, the project was completed efficiently, professionally, and beautifully.
We love the look of our new home. Thank you, Alure!
By Suzanne and Jim Gregory June 14, 2021
Some years ago I had Alure remodel my bathroom which was from the late 1940's. They did a great job then and recently I decided to change the bath to a full shower for easier and safer access. I contacted Billy Cohen who was my representative previously and he responded immediately, We met to discuss the project and go over details. After the date was set, I had to put off the project for several weeks and I very glad that Alure was able to accommodate my needs. Once the project started we were very impressed with Greg who worked very hard, with great attention to detail, and answered all of my questions. So compliments to Alure for great service, great people (Billy, Greg, Justine) and will definitely give them a call if we need to do another project in the future.
We recently had our roof,siding and windows replaced by Alure and we have to say it has been an amazing experience! Our house is beautiful and truly everything we envisioned it to be. From our first encounter with Bob Sansivero, the nicest , most pleasant, welcoming salesperson we have ever encountered. He listened to our wishes and showed us products that matched our budget and design needs. The roofing crew spearheaded by Cynthia were extremely professional, neat and fast! THe roof was off and replaced within 3 hours! For the siding and windows, Tim Olsen was our project manager. He was easily accessable, answered our questions and kept to the established time line. He was always courteous and professional and in charge of a super team of workers. Jorge and his crew worked tiredlessly every second they were on our property. They cleaned up daily. They were courteous and respectful to us and to our property.The entire project took about a week and we couldnt ask for anything better! Our home looks brand new and we love it!
We used Alure for our upstairs bathroom about 10 years ago and were very happy with the work. Several years later, we had a problem with the tiles around the shower. It turned out the adhesive had dried up and the tiles were falling off. Alure came in and replaced all of the tiles at no cost to us. Good business practice.
We just had Alure completely renovate our basement and are extremely happy with our beautiful new basement. We would definitely recommend Alure for any home improvement work you may have.
I had a wonderful experience with Alure for my bathroom renovation. Greg Griffin was very knowledgeable and accessible throughout the entire process. He is very thorough and has wonderful design suggestions. The installer was on time very day and did beautiful tile work. Mike Kelly managed the project and he went above and beyond repeatedly to ensure I was comfortable and that the project was completed perfectly and on time. I’ll be working with Alure again for my kitchen remodel, can’t wait!!