Alure’s Platinum Customer Care – Service & Warranty
At Alure Home Improvements, our Platinum Customer Care is built on one simple principle: we’re always here for you. Our goal is to create RAVING FANS, by building relationships for life, and to be your “friend in the business.”
Alure stands behind all our work with a minimum three-year warranty on all materials and labor, plus we honor all manufacturer warranties which range from 10 years to lifetime on certain products.
Here is what you can expect from Alure’s Customer Service & Warranty department:
- Each department is equipped with a dedicated service staff whose only job is to ensure every question is promptly and fully answered and every project exceeds your expectations.
- Use the direct line to our service administrator during business hours: 516-296-7754 extension 4358.
- Call the 24-hour service & warranty hotline in case you need to reach us in an emergency: 877-44-ALURE.
- A Vice President of Customer Service is dedicated to each and every client.
- You’ll speak to a real live person when you call in. No annoying automated systems.
As VP of Customer Service at Alure Home Improvements, my commitment is to be a liaison between our company and our clients. You are the most important asset to our success. No matter what your need is, feel free to reach out to me and I will make sure it is handled in a prompt and courteous manner. I will do whatever I can to keep all your projects, no matter how big or small, a pleasant experience. I am committed to making every client we work with a Raving Fan of Alure.
Vice President of Customer Service
The Alure Home Improvements Vision Statement
Deliver a Consistent Experience to our customers that is Superior to what they expect.
Have a Harmonious, Enthusiastic environment where employees at all levels are Responsive to our customers’ needs and react with a Sense of Urgency and Follow Through.
An environment where Ethics and Values are not sacrificed, where we Listen to and Educate the customer to Build Value.
Provide our Customers Great Products, with No Hassles and Superior Results.