Alure’s Platinum Customer Care – Service & Warranty


Licensed and Insured

At Alure Home Improvements, our Platinum Customer Care is built on one simple principle: we’re always here for you. Our goal is to create RAVING FANS, by building relationships for life, and to be your “friend in the business.”

Alure stands behind all our work with a minimum three-year warranty on all materials and labor, plus we honor all manufacturer warranties which range from 10 years to lifetime on certain products.

Here is what you can expect from Alure’s Customer Service & Warranty department:

  • Each department is equipped with a dedicated service staff whose only job is to ensure every question is promptly and fully answered and every project exceeds your expectations.
  • Use the direct line to our service administrator during business hours: 516-296-7754 extension 4358.
  • Call the 24-hour service & warranty hotline in case you need to reach us in an emergency: 877-44-ALURE.
  • A Vice President of Customer Service is dedicated to each and every client.
  • You’ll speak to a real live person when you call in. No annoying automated systems.

Your Bill Of Rights – Our Commitment To You

  • To always be polite and courteous to you and your family.
  • To dedicate ourselves to your project from start to finish.
  • To keep you informed of any issues, concerns, or schedule changes.
  • To respect your property at all times.
  • To practice safe and efficient installation procedures.
  • To commit ourselves to the highest quality workmanship.
  • To devote ourselves to minimizing any inconvenience to your daily routine.
  • To be responsive to your concerns before, during, and after your project is completed.
  • To be accessible when you need to reach us.
  • To provide you with a warranty you can trust and rely on.
  • To provide you with great products, no hassles, and superior results.

If at any time you feel that your expectations are not being met, we encourage you to contact us at your convenience so we can address your concerns.

Thank You,

Sal Ferro
President / CEO

As VP of Customer Service at Alure Home Improvements, my commitment is to be a liaison between our company and our clients. You are the most important asset to our success. No matter what your need is, feel free to reach out to me and I will make sure it is handled in a prompt and courteous manner. I will do whatever I can to keep all your projects, no matter how big or small, a pleasant experience. I am committed to making every client we work with a Raving Fan of Alure.

Mike Camastro
Vice President of Customer Service

The Alure Home Improvements Vision Statement

Deliver a Consistent Experience to our customers that is Superior to what they expect.
Have a Harmonious, Enthusiastic environment where employees at all levels are Responsive to our customers’ needs and react with a Sense of Urgency and Follow Through.
An environment where Ethics and Values are not sacrificed, where we Listen to and Educate the customer to Build Value.
Provide our Customers Great Products, with No Hassles and Superior Results.

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